At jom99, your privacy is not just a promise — it is a priority. We are fully transparent about how your personal data is collected, used, and protected at all times.
This Privacy Policy ("Policy") describes how jom99 ("we," "the platform," or "jom99") collects, uses, stores, and protects your personal data when you use our website at jom99.vu, the jom99 mobile app, or any other services we offer.
As a responsible online betting platform, jom99 takes our obligations under applicable data protection laws seriously. We are committed to ensuring your personal information is handled in a transparent, secure manner that respects your privacy rights.
This Policy applies to all individuals who interact with the jom99 platform, including website visitors, prospective members, registered members, and former members. By using our platform, you agree to the collection and use of your personal data as described in this Policy.
This Privacy Policy should be read together with Terms and Conditions jom99. Together, these documents form the complete agreement between you and us regarding use of the platform.
Jom99 only collects personal data that is strictly necessary to provide our services safely and effectively. Below are the categories of data we collect:
jom99 never directly collects credit or debit card information. All payment transactions are processed by PCI-DSS certified third-party payment processors.
In some cases, we may receive your personal information from legitimate third-party sources, including:
Every piece of data we collect has a clear and legitimate purpose. jom99 uses your personal data for the following purposes:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Registration & Account Management | Registration information, KYC | Contract fulfilment |
| Payment processing | Financial information | Contract fulfilment |
| Fraud Prevention & Security | All categories | Legitimate interest |
| KYC & AML Compliance | KYC, transactions | Legal obligation |
| Customer Support | Account information, communications | Contract fulfilment |
| Marketing & promotions (with consent) | Email, game preferences | Consent |
| Platform improvements | Usage data, technical logs | Legitimate interest |
| Responsible gaming | Betting activity patterns | Public interest |
We will not use your personal data for any purpose other than those stated above without obtaining your consent first. If we intend to use your data for a new unrelated purpose, we will inform you and, where required, seek your consent again.
Jom99 does not sell, rent, or trade your personal data to any party for commercial purposes. We only share your data in limited and controlled circumstances as follows:
We work with selected third-party companies to support jom99 platform operations, including payment processors, game software providers, cloud service providers, and identity verification agencies. All these providers are bound by strict data confidentiality agreements and are only permitted to use your data for the specific agreed purposes.
We may be required to disclose your personal data to the relevant authorities when mandated by law, including in cases of criminal investigations, anti-money laundering, counter-terrorism financing, or by valid court order. In such situations, we will endeavour to notify you if permitted to do so.
In emergency situations involving a threat to life, we may share necessary information with the relevant authorities without prior consent.
All data sharing with third parties is conducted with security measures equal to or exceeding jom99's internal standards. We ensure every data recipient is fully accountable for the protection of the data received.
The security of your personal data is jom99's highest priority. We continuously invest in the latest security infrastructure and procedures to ensure your information is always protected.
While we take all reasonable measures, no security system can guarantee 100% protection against all cyber threats. You also play an important role by keeping your password and login credentials confidential.
Jom99 uses cookies and similar tracking technologies to enhance your experience on our platform, understand usage patterns, and maintain session security.
| Cookie Type | Purpose | Status |
|---|---|---|
| Session Cookies | Maintaining login status and session security | |
| Preference Cookies | Saving your preferred language and display settings | |
| Analytics Cookies | Understanding how users interact with the platform | |
| Performance Cookies | Identifying technical issues and improving speed | |
| Security Cookies | Detecting suspicious activity and fraud |
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality and security of the jom99 platform.
Jom99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal requirements. The following are general guidelines for our retention periods:
Once the retention period has expired and there is no legitimate legal or business requirement to retain the data, jom99 will securely delete or destroy your data using industry-approved procedures.
As a data subject, you hold several important rights regarding the personal data we hold. jom99 fully respects and facilitates the exercise of these rights:
You have the right to request a copy of all personal data we hold about you and to know how it is being used.
You may ask us to correct any inaccurate or incomplete personal data held in our records.
Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.
You may ask us to restrict how we process your data in certain situations while retaining its storage.
You may request your personal data in a structured, machine-readable format for transfer to another provider.
You may object to the processing of your data for direct marketing purposes or on grounds of legitimate interest at any time.
To exercise any of the above rights, please contact the jom99 Data Protection team via our support email. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days with appropriate notice.
The jom99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
Should we become aware that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the account in question.
If you believe a minor has registered a jom99 account, please contact our support team immediately so that appropriate action can be taken without delay.
In operating the jom99 platform, your personal data may be transferred to and stored on servers located outside Malaysia. This includes servers operated by our cloud service providers and technology partners.
Jom99 ensures that all cross-border data transfers are carried out with adequate safeguards, including:
Jom99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. The "Last Updated" date at the top of this page will always reflect the most current version.
For significant changes, we will notify you via:
Continued use of the jom99 platform after any changes to the Privacy Policy take effect constitutes your acceptance of the updated version. We encourage you to review this page periodically to stay informed.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how jom99 handles your personal data, please do not hesitate to contact us.
jom99 Data Protection Officer
Email: [email protected]
Response Time: Within 5 business days (standard cases) or 24 hours (data security emergencies)
We are committed to addressing every inquiry seriously and transparently. Each complaint will be thoroughly investigated and you will be kept informed of its progress and resolution within a reasonable timeframe.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your region. We fully support your right to do so and will cooperate completely with any investigation carried out.
More than a written policy — these are concrete steps we take every day to protect your privacy.
The same 256-bit SSL technology used by leading banking institutions protects every bit of your data in transit and while stored on our servers.
The jom99 identity verification process is designed to be fast and straightforward. Your documents are encrypted immediately upon upload and are accessible only by authorised personnel.
Your information has never been and will never be sold to advertisers or third-party data brokers. Your data belongs to you — we only use it to provide you with the best possible service.
The additional 2FA security layer ensures only you can access your jom99 account, even if your password falls into the wrong hands.
The jom99 cybersecurity team monitors our infrastructure around the clock. Any suspicious activity is detected and addressed in real time before it can affect you.
Through your jom99 account settings, you can manage communication preferences, view the data we hold, request corrections, or apply for data deletion at any time.
Now that you understand jom99's commitment to your privacy and data protection, register a free account today and enjoy a safe, fair, and trusted betting experience.
Have more questions? Check FAQ us or read Terms and Conditions.